5/5
Proudly serving Austin, TX for over 40 years

14106 N. IH-35

Austin, TX 78728

Open 10am-6pm

Monday - Saturday

(512) 459-9181

5-Star Support

Austin

4.9 / 5 Stars
14106 N Interstate Hwy 35
Austin, TX 78728

(512) 459-9181


Wilma

5/5 Stars

Ted

5/5 Stars

The best decision of 2020: A swim spa with a treadmill. We’re so glad that we had the opportunity to meet Felipe in May right after businesses started to open up. Our summer vacation plans were quickly falling apart and we knew that we were missing something if we were going to stay home when taking time off from work. We’re so glad that we decided to go for it. Spa Expo had only one swim spa in inventory, which also had a treadmill. We were not sure about the treadmill at first because of the extra cost. Now, we’re so glad that we listened to Felipe because we are enjoying our swim spa and the treadmill everyday. Our swim spa has changed our everyday routine for the better. We highly recommend Spa Expo and Felipe’s outstanding customer...

J & M Mobile Fleet

5/5 Stars

Yevgen "Gene"

5/5 Stars

sandra

5/5 Stars

Harry

5/5 Stars

Just purchased a two-person Finnleo sauna and I couldn't be happier with the purchase. Not only is the 4'x4' sauna beautiful, but it works beautifully, as well. Felipe gave terrific customer service before the purchase expertly answering many questions and continuing the great service after...

Dallas

5/5 Stars

Women looking for a new Spa service was excellent and professional good people definitely will be doing business with...

Matt

5/5 Stars

Visit Spa Expo yourself and you’ll quickly realize why they have so many 5-star reviews. We have found Spa Expo to be nothing short of incredible! Not only do have the best spas in Austin, they have the best people, too! Having never purchased a hot tub before, the one bit of advice that we kept coming across was to find a reliable dealer. If you’re looking for a Hot Spring spa in the Austin area, we are all so fortunate to have a dealer like Spa Expo to work with. Their whole team, including their recommended contractors, have been top notch. Felipe, the store manager, is friendly, very knowledgeable, and patiently addressed all our questions and concerns. Steven, their service technician, has always been prompt and professional. Jose Ruiz, their recommended electrical and concrete contractor, performed timely, skillful work at a fair price. Even the delivery team was a pleasure to work with. We couldn’t be more satisfied with their high level of service before AND after our purchase. Here’s an example of how Spa Expo has been willing to go out of their way for us: on the day we were expecting delivery of our hot tub, Keith had the displeasure of calling us to let us know our hut tub had been damaged at the warehouse and they were going to have to make us a brand new tub for replacement, which he estimated would take about a month to complete. But instead of letting us wait another month, Spa Expo voluntarily offered to deliver a temporary “loaner” hot tub the very same day! It’s comforting to know that if a problem arises with our hot tub, Spa Expo has our back. We absolutely love our hot tub. We use it literally every day. I know we wouldn't have been as pleased with any other brand or any other dealer. Thank you so...

Don

5/5 Stars

We purchased a combo sauna from Spa Expo in February 2020. The entire experience was great, with helpful and informative sales staff and great support following the sale. Felipe was fantastic. We have been using the sauna for about a month now and we love it! Highly, highly...

Tim

5/5 Stars

Felipe and Keith and the team at Spa Expo are the BEST. Amazing service start to finish. Customer service is beyond expectation. My tub is incredible and I highly recommend them for price, selection, service, and supper after the sale. Upgrade to salt water and say bye to dry skin and chlorine smell. If I could give 10 stars I would. Cannot say enough about the process. Rave reviews all the way around. Will definitely buy from Spa Expo if I upgrade later...

Luis

5/5 Stars

Felipe was great to work with pre and post sales. He was very knowledgeable and helpful. We went with the Prism model and it’s awesome! Hot springs makes a great...

Lawrence

4/5 Stars

All went well with our Hot Tub purchase from Felipe at SpaExpo. Especially nice was the water analysis and startup instructions he provided making is very easy to start up out Tub which we are thoroughly...

Jacob

5/5 Stars

Great hot tub experience. I did everything by phone with Felipe. He was great. Our other tub lasted 17 years. We purchased another just like it--the TX. Great for a...

J.

5/5 Stars

When my 16 year old Hot Springs hot tub finally gave out, I was definitely getting a new Hot Springs. I purchased a 2018 Aria that was in stock at the store so I got immediate delivery. Being a 2018 model, I got a great price. The delivery was non eventual. I feel that this hot tub was designed specifically for me. There is a perfectly positioned set of jets for every part of my aching body. Hot Springs is the way to go. Felipe was very helpful in describing the features of the various models, and made the decision very...

Jason

5/5 Stars

We had a wonderful experience buying our first hot tub. Everyone has been wonderful from start to finish. It's nice to see that some companies still value a good relationship with their customers even after the purchase is...

Philip

5/5 Stars

Very friendly staff, helped me find a great hot tub in the price range I was looking for. Delivery was arranged by the next week and the hot tub was dropped off without any...

Cheryl

5/5 Stars

Needed to replace a 20 year old hot tub. Visited multiple Spa Sales establishments throughout Austin. Quickly determined that Spa Expo had the most helpful, knowledgeable staff and offered the best options for our preferences. . The entire process from product selection to removal of old tub and installation of new spa was seamless and 100% professional. To be honest I can’t remember when I experienced such a positive, pleasant business transaction. We are totally pleased with our new Hot Springs Spa and look forward to a long-term association with Felipe Castaneda and his team at Spa Expo. I would do business again with this establishment in a...

Michael

5/5 Stars

Great hot tub and great store! Felipe is extremely knowledgeable and answered all my questions. This is my 3rd Hot Springs spa. This is the only place to buy a spa in...

Travis

5/5 Stars

If you are looking for a hot tub in Austin, don’t buy online or go anywhere else! I did all my research and found Felipe and the team to be very honest, helpful and timely. The entire process was easy and the delivery team was incredible, even with my challenging access to backyard. Hot Spring tub was the way to go and I would recommend to see Felipe before the weather gets any...

R W

5/5 Stars

Excellent service, delivery, and follow...

Clay

5/5 Stars

Felipe was very helpful before and after the sale. Deliver went smoothly and on time. Very happy with the...

Kevin

5/5 Stars

From sale to delivery it was a Home Run! As a first time Spa owner, we couldn’t be more pleased with the product and...

Caroline

5/5 Stars

We love our new Hot Tub from Spa Expo! From the minute we walked in and spoke with Felipe Castaneda until the delivery team set it up we were treated like royalty. They worked with us and made buying this Hot Tub such a pleasant experience and they were always willing to help and answer questions. I would highly recommend buying a Hot Tub from Spa...

Brian

5/5 Stars

I'm writing this review due to the excellent service I received from Felipe, and Eddie. Felipe was amazingly consistent and reliable, always responding quickly and without question. Eddie was equally impressive, kind and efficient. I've bought 2 spas from them and consider them a no-brainer when considering where to go. Great...

JUAN

5/5 Stars

Great...

Brandon

5/5 Stars

Purchased a Spa from this company, everything from purchase to delivery & beyond went smoothly. Would highly...

Jim

5/5 Stars

My wife and I met Philipe when we visited the showroom when we returned to purchase the spa, he made sure everything went smoothly. The spa was ordered and arrived ahead of schedule. The delivery crew were extremely professional, making sure all the packing materials were collected. The spa works perfectly. Philipe followed up to make sure. We are...

Susan

5/5 Stars

We bought our spa over 8 months ago. I'm writing to say how impressed I am with the customer service I am still receiving from Mike, Felipe and Harold. Being a new spa owner, I don't know what I am doing. - Felipe always listens to my concerns and my dumb questions. -Mike spent some time on the phone with me explaining how to clean my filters to make them last longer. The experience he has working with spas definitely came through. -Harold has given us some helpful hints on the best way to properly maintain our spa and he dropped off a part for us (on his day off), and we are very far out of his way. We are still very happy with our spa and I know I will be taken care of any time I have a question or concern. I highly recommend buying a spa from spa expo. You will be getting a quality spa and will be well taken care of even after you walk out their...

Horacio

5/5 Stars

Always a good experience with the sales Manager Felipe Austin time for you guys to relax and enjoy a wonderful experience of being a HotSprings owner or beattheheat with a Endless pool Swim spa from 12ft to 20ft go by see Felipe ask about a test swim running models available go on Austin you guys...

David

5/5 Stars

We purchased a sauna 2 weeks ago from Felipe at Spa Expo on I-35. He took the time with us and explained the sauna, it's benefits, etc. It was delivered to Llano, Texas within a couple days and the set-up crew had it installed in no time. Was a GREAT experience and I'd surely recommend Felipe and Spa Expo for anyone looking to purchase a sauna or hot tub. Thanks...

Teresa

5/5 Stars

I purchased a salt water system hot tub and I couldn't be happier! Felipe was extremely knowledgeable and has been there to answer my questions before and after installation. I highly recommend speaking with Felipe at Spa Expo if you're thinking about a hot tub...

Tim

5/5 Stars

Michael

5/5 Stars

Buying a Hot Spring Spa from Felipe was a great experience. He was knowledgeable and thorough. Even though our remodel took much longer than expected there were no issues getting our hot tub a year after being purchased. Initial setup was easy and the tub works great. We got the salt system and water was in balance in no...

Dana

5/5 Stars

I decided to go to Spa Expo due to their reputation from reviews and when I went in I was greeted by Mike who showed me all the different tubs, features, and gave me all the basic information I needed to make a decision. After doing so, Felipe took care of all the details of financing, delivery, and even a reference to do the electrical box needed to hook up the tub. The delivery went very smoothly and professionally and they even installed it between thunderstorms. I give Spa Expo and Felipe a five for their professionalism and their follow up service. Felipe called me to make sure all was working well and that I was happy with my tub. I love...

Norman

5/5 Stars

Great service and excellent, knowledgeable staff. Felipe was awesome to work with. There are many other Spa stores much closer to us but we chose Spa Expo simple because they are the best. A couple of hiccups and delays (mainly on our preparation of the site/decking) but they worked with us and made the experience a good...

Teri

5/5 Stars

Jim

5/5 Stars

We were wanting to look at spas to replace our old one. Dropped in at Spa Expo and visited with Felipe. Perfect timing because they had a special going on for their new salt system. We bought it while there and it was delivered on time. Installation was a breeze. Felipe, has been very helpful with suggestions and answering our questions regarding the use. Water analysis has been helpful and we are loving the new...

Joel

5/5 Stars

Mike

4/5 Stars

Not bad. All used...

arthur

5/5 Stars

My new hot tub was installed one day—incorrectly. I called up spa expo and the next day Harold, a great guy and very knowledgeable about his job and James also a great guy and very knowledgeable corrected all malfunctions and also shared some expert advice on spas. Spa expo is a top merchant. And if you want an excellent tub, “Hot springs” brand is the way to go. VERY...

Nick

5/5 Stars

We got a great spa at a good price. The salesman was not pushy at all. Over all the experience was great, we even got our spa early because of a cancellation. Would highly...

Jim

5/5 Stars

Every aspect of purchase, delivery, and installation was trouble-free, even impressive. These people know what they are doing and are flexible enough to make it work for the customer. After installation I had some trouble with our pollen-ridden water, and Felipe at Spa Expo was helpful and patient with all my questions. Everything is great now and I am benefitting daily from the therapeutic effects of hot pounding...

Heather

5/5 Stars

My husband and I went in looking to possibly buying a salt water hot tub. We walked into the right place. Not only were we educated on the different kinds of hot tubs, they gave us an amazing deal with all the extras, of course leading to us buying our 1st hot tub. The VIP service from start to finish was amazing. We also were able to create our dream outdoor oasis with a contractor, Jose he recommended to concrete and hook up the electrical for our new hot tub, as well as a Pergola. We look forward to doing future business with Spa...

Tim

5/5 Stars

We have owned our hotsprings spa for the best part of 3 months. It’s awesome, and it’s thanks to being well informed by Felipe at SpaExpo I’m Austin that we bought it from him. He gave us solid advice and a great deal, even helping us out with flexible delivery as we’re from the uk and float between the 2 countries. Whole heartedly recommend Felipe at ExpoSpa if your after quality service and a quality product! Thanks again Felipe Tim &...

Tiffany

5/5 Stars

As most people, we are conscience of how we spend our hard-earned money. Spa Expo was the first place we shopped because it was the closest to our home. Walking in the door, we were immediately greeted, offered assistance, and NOT bothered with pushy sales tactics. My husband and I had lots of questions. Robert was awesome, answered every question, never talked down to us, and was easy to communicate with. We explained we wanted to do our due diligence and look at other spas and companies before making a final decision. It is a big investment and he agreed and encouraged us to complete the research before purchasing. After three months, CRAZY and pushy sales people, we decided to revisit Spa Expo. Again, walked in the door and were pleasantly greeted by Felipe (Robert had returned to the home office). We immediately felt at home. Felipe is genuine, kind, and easy to work with. He will have you laughing in minutes and makes you feel like family. We knew then it was time to move forward with our purchase. We settled on the Hot Springs Envoy NXT and could not be happier! Felipe kept in contact from the minute we signed the paperwork through the first month after delivery. We are LOVING our new spa and are so grateful to Spa Expo, Robert, and Felipe for making our buying experience enjoyable. We highly recommend Hot Springs and the Austin...

Sean Michael

0/5 Stars

Absolutely LOVE my new Hot Springs hot tub from Spa Expo! My sales representative Felipe Castañeda was an awesome help with everything from start to finish. He provided outstanding customer service and was very knowledgeable about the product line, shared valuable recommendations and tips and even helped me to save a ton of money. Thank you so much Felipe and Spa...

Sean

5/5 Stars

Absolutely LOVE my new Hot Springs hot tub from Spa Expo! My sales representative Felipe Castañeda was an awesome help with everything from start to finish. He provided outstanding customer service and was very knowledgeable about the product line, shared valuable recommendations and tips and even helped me to save a ton of money. Thank you so much Felipe and Spa...

candice jones

5/5 Stars

Amazing staff and we are enjoying or hot tub. Staff is helpful and knowledgeable about spa care and product....

Michael

5/5 Stars

Great help on moving a 3rd party hot tub so far will update when job is...

Drew

5/5 Stars

Felipe at Spa Expo did an excellent job of walking us throuugh and thoroughly explaining all of our options for our spa. We are very happy with our purchase and even after you buy Spa Expo provides great support and service. You can just tell that they want you to completely enjoy your...

Scott

5/5 Stars

Amazing Sales and Customer...

Ariell

5/5 Stars

We have had the best experience working with Coleman. They go above and beyond! We would recommend them to anyone buying a hot...

Heather

5/5 Stars

We had a great experience with Spa Expo! Felipe was a joy to work with. We are enjoying our hot tub immensely. Thanks!....

Marvin

5/5 Stars

We are very pleased with our hot tub and use it every day! We had wonderful service from Felipe, Coleman, and Robert (scheduler for installation). We have a friend who has purchased 3 Spa Expo hot tubs. We understand why they keep coming...

Kandi

5/5 Stars

We had a great experience purchasing our Hot Springs Spa from Spa Expo. Felipe was great to work with, super knowledgeable on all details of the hot tub. We love our hot tub it has been a great investment for our...

Adam

5/5 Stars

Wonderful business, great experience. - Coleman and Felipe have answered in person evert time we've called, and we have called a lot! - We were well informed about features and options when shopping at Spa Expo - The delivery team and installation crew was on time, courteous, and there were zero surprises Highly...

barry

5/5 Stars

Dennis

5/5 Stars

Our first hot tub was an old, previously owned Hot Springs hot tub and it ran for ever. We had it for 10 years and left it for new owners when we moved. We had another hot tub for 10 years and the maintenance on it was getting difficult and expensive. When we started looking for a new one, we went into the Spa/Expo Hot Springs spa and met Filipe Castaneda. He showed us all the options Hot Springs had to offer and the specials they had on sale. He explained how the ACE salt water system works and it’s advantages. Filipe performed a water analysis and helped us through the start up process. We hired an electrician to wire the new hot tub, and he made a common mistake which Filipe’s tech support person walked me through and I was able to fix it. Filipe made the shopping experience pleasant. We are really enjoying our new hot tub, and have been very pleased by the service and support. A Hot Springs hot tub may cost a little more than some of the other brands, but the quality, options and service are so much...

Jason

5/5 Stars

I went to probably every hot tub place in austin to compare tubs. Found out they even let you take them for a test drive before you buy so i got in about 7 or 8 of them. It came down to 2 different tubs but ultimately went with a hot spring aria nxt because of the 100% filtration system. Hot spring is also the only tub designed and made for salt water which i opted for and so far love it. Ive had it for little over 2 weeks now and in it twice a day. Philippe seemed very knowledgeable and helped out a lot during our decision process. Would buy again but after researching i probably wont have to buy another for 20 years! Thanks spa...

Thomas

5/5 Stars

The team at Spa Expo has been exemplary from day one, with Felipe, Coleman, and Sam setting the bar extremely high each and every time we interact with them. This is our third spa in as many houses, and the HotSpring Aria NXT is our first HotSpring - we wish we would have discovered them years earlier. We love the ACE Salt Water System on our Aria, which delivers perfect water quality each time we use it. We can’t recommend the team and the product highly...

Moses

5/5 Stars

Great customer service! My wife and I love our hot...

hankster8926

5/5 Stars

Salesman was informative and installation crew were knowledgeable and very...

Shawna

5/5 Stars

Kate

5/5 Stars

The team at Spa Expo is top-notch and went above and beyond to help me purchase my first hot...

Steven

5/5 Stars

Very good experience with the purchase. Not the cheapest tub but seems very well made with great features. Install and follow-up has been very smooth. I am comfortable...

Brad

5/5 Stars

Spa Expo was fantastic to work with. Their staff was helpful and knowledgeable. I love my...

Dar

5/5 Stars

We got our swim spa from Spa Expo and it is fabulous. It has the 15' Covana cover which you can see we had deck and Pergola built around the system. The Endless Spa is absolutely the best on the market, and we have the swim current and treadmill upgrade. The spa is absolutely flawless and reminds us when it needs filters cleaned or water replaced. Keeps the water perfect and the Covana cover keeps all the pollen, leaves and dust out. We bought it back around Thanksgiving 2017 and had the deck mostly done when it arrived. The Pergola is covered to keep out the rain, and had it cut around the Covana cover so it goes right up thru the Pergola. You can absolutely swim into to the current like a rushing river, or just enjoy the jetted spa at the other end. It's the 21st Century version of a swimming pool without all the maintenance! And Spa Expo is great to work with. They helped us set it up, recommended a very simple maintenance system, and are always eager to help with any questions or service needs. We were so happy with them, we went back and bought regular Hot Tub for soaking the old bones!. I wouldn't hesitate to recommend the spa or the store. D & J...

Dr. Ronald

5/5 Stars

This is my third spa, and definitely the best. It is well constructed and does everything advertised. The sales representative, Felipe Castañeda, was very responsive to my questions before, during and after the sale. This is great place for your first, or possible last...

Jane

5/5 Stars

Felipe and Coleman at Spa Expo have been incredibly nice and helpful w/ our purchase of our new Hot Springs hot tub at Spa Expo! We have had a very positive experience w/ them and Spa Expo. This is our second Hot Springs hot tub, so we are repeat customers. Felipe and Coleman are always willing to answer any of our questions, and they both helped us a lot with our purchase of our next hot tub. Now that our hot tub has been delivered we absolutely love it! We definitely recommend Spa...

Eric

5/5 Stars

We are incredibly pleased with our purchase from Spa Expo. Felipe and Coleman are responsive, courteous, and go out of their way to inform you of all of your options. Every detail of our order was correct and double checked for our satisfaction. Their communication is top-notch; I can't think of a time when I couldn't get ahold of them when I had a question or concern. Even after the tub was delivered, I found them to be a wealth of information. They made the somewhat intimidating job of setting up the new tub a breeze. My family loves the new addition to our...

Jimmy

5/5 Stars

Felipe and Coleman did a great explaining the different types of tubs. They worked with us to find a tub that fit our budget and needs. Great...

P

5/5 Stars

We had a GREAT experience at Spa Expo. Felipe was very knowledgeable and took time educate us on the differences between the swim spas and hot tubs to help us make our decision. There was no pressure to buy, we even took a couple of days to consider the purchase and Felipe honored the quote from our first visit. We got a quality product and a quality company to stand behind it. I am very pleased with both our spa and Spa Expo. I highly recomend anyone looking for a hot tub or swim spa to go see Felipe at Spa...

syd

4/5 Stars

They have excellent customer service and a hot springs tub is the only one to own. This is my...

Erika

5/5 Stars

I highly recommend that you purchase your hot tub from Spa Expo! Felipe was such a great help! He was very professional, courteous, and informative. I especially appreciate that he took the time to fully explain all of the features of each hot tub. Since I didn't feel rushed or pressured, it was an enjoyable shopping experience and I'm confident that I picked out the right hot tub for my...

Jesus

5/5 Stars

We were looking for different providers of Hut tubs here in Austin TX. We went to Spa Expo after we see their 5 star reviews and the experience was awesome. We selected the hot tub within our budget. The delivery took around 4 weeks and that was sufficient time for build it the paver deck. Thanks Felipe for follow up periodically to know if everything is going well. I recommend Spa...

Jack

5/5 Stars

What a great spa company! Attentive staff and no problems with the...

Leslie

5/5 Stars

My husband and I were wanting a hot tub after purchasing our home. My husband did his research and made Spa Expo our only stop when shopping for our hot tub. Felipe at Spa Expo did a great job explaining the difference between the tub models. What I really appreciated was that Felipe never pressured us for a sale. He advised us to shop around, call him if we had any questions about other tubs in other stores since he is familiar with them all, and gave us his cellphone number to contact him anytime with any concerns. My husband and I took a few days to purchase because we couldn't decide on which model. We chose The Envoy and we have no regrets! We've had the tub for a few weeks now and have already worked it into our daily routine to get in even with these hot Texas days and nights. Thanks Spa Expo and...

Patrick

5/5 Stars

A very big purchase to make and we are lucky to have Felipe and Sam to make everything go like clockwork. The best hot tub hands...

James

5/5 Stars

Great experience! My wife and I shopped most of the spa stores in Austin. Found the right spa for the right price. Have been using every night since we got...

Leslie

5/5 Stars

Cristina and Felipe were awesome to work with. We love our Hot Spring hot...

Neil

5/5 Stars

I had my "Classic" HotSpring spa installed in my deck 25 years ago. It was largely trouble-free all those years. Repair service when needed was always excellent and reasonably priced. I recently chose to replace it with a "Bolt" model that fit into the deck space. Felipe at Spa Expo was very helpful in its selection and very accommodating in making the change. The delivery and installation crew, too, were just great in the careful removal of the Classic from my deck and in its replacement. All were most courteous and professional. I couldn't be more...

Horacio n Lucilia Villegas

5/5 Stars

Always a pleasure delivering Hot Tubs for Felipe and Christina go by see them look...

Wayne

5/5 Stars

Unfortunately I didn't purchase a hot tub from Spa Expo, I wish I had. They have been very helpful with chemicals and suggestions even though I didn't purchase from them. They are informative and...

Laura

5/5 Stars

Felipe is awesome! He’s one of the few salespeople I legitimately trust. He was proud of his products but I didn’t feel pressured to buy anything. We were actually headed to another store to buy a more affordable spa and happened to see this store off the highway. I’m a difficult person during most sale exchanges (because I don’t trust salespeople) but I was completely impressed with his knowledge and forthright information. I already knew endless pools were the best after doing my research. I just wasn’t sure I wanted to pay the price. Now that we own our 15 ft. X500 swimspa I can say it’s the best purchase I might have ever made. Swimming is a challenge but super fun. I’m a 53 year old getting in shape again and loving every minute. I have only one complaint about the swimspa: The swim jets stream direction should be adjustable for $25,000 and they are not. I will continue to complain about this to the Endless Swim Spa manufacturers. When I discovered they weren’t adjustable, I spent a couple of weeks wanting to return it for the E500 model that’s around $10,000 more. However, I’m actually totally content with the stream now and find the levels adequate for any workout (I would give the spa a 10 if the jets could be adjusted in one minor direction. Ironically we are able to do all of ours downward except one, even though they aren’t supposed to adjust. It really alters the swim experience.) I had three very fit young military officers swimming in the spa recently and they loved it...nobody could swim in the fastest setting....yet. If you want a great product and a great experience, with no regrets, look no further! Felipe is your man, and the Spa Expo will have what you need. He will also recommend an electrician/cement guy if you need it for a truly stress-free experience. I drive 63 miles to have Felipe check our water. He is also helping me fight the adjustable swim jet streams issue. I’m very happy to give five...

Todd

5/5 Stars

Felipe at Spa Expo was great. Hassle and pressure free. Super knowledgeable and friendly. Electrical and tub install went smooth and on time. We love our Hot Spring tub. We highly recommend Spa...

John

5/5 Stars

Bought an Endless Pool Swim Spa and we love it...couldn't be happier. From the purchase through the delivery we couldn't have asked for better service. Felipe was wonderful to work with and he ensured everything went smoothly...5 stars for Spa Expo and its...

Kate

5/5 Stars

KB

4/5 Stars

Bill

5/5 Stars

I am very pleased with my purchase from Spa Expo. Great customer service Felipe. When I purchased my spa, I was concerned about the removal of my existing spa & the set up of my new spa in a tight space. The Spa Expo team did both without a hitch. I have only had my new spa about 5 weeks, but it is everything that I was told it would be. I especially love the easy maintenance. Thanks again Felipe & Spa Expo for the great customer...

Santos

5/5 Stars

Just bought our first Hot Tub from Felipe at Spa Expo and we are very happy . We looked around but were pleasantly surprised on we walked into the store. Ordering was a breeze and installation was handled very promptly and without any issues. Don't buy a hot tube without checking this place out, you won't regret...

Duane

5/5 Stars

Felipe and the staff are fantastic... great customer service.. love my...

jeffrey

5/5 Stars

This place is wonderful, they go way above normal customer service. Our representative Christina Reyna kept us informed of everything going on about our purchase . Spa Expo has great products and customer service. I would recommend them to anyone looking to purchase a spa, exercise pool or...

Sharon

5/5 Stars

I bought my Spa Expo hot tub by phone while 2600 miles from home, a complicated process at best. But Felipe made it easy, and was there to help every step of the way, helping to coordinate a delivery just before Christmas, arrange installation at the last minute, and then follow-up frequently by phone to assure everything was going according to plan. Sam was terrific, working in last minute modifications with cheerfulness and skill. I love my new massaging hot tub which has been very soothing and therapeutic for my back problems and I was extremely pleased and impressed with the level of professionalism and personal service provided by Felipe and all the staff at Spa Expo. It can be rare to get such quality and professional service in today's world and I highly recommend...

Molly

5/5 Stars

Although I did not purchase my hot tub from them, I have finally found the very best hot tub service in the Austin area!Sam has come out twice to make repairs to my tub. He recently came out on a holiday to make a repair because, due to below freezing weather on the way, waiting would have resulted in a much bigger problem. Customer Service is alive and well at Spa...

Jan

5/5 Stars

Recently had a service call to Spa Expo and SAM was awesome. Our hot tub is now running like new! SAM was very knowledgeable about the repairs ,and also took the time to play with our yorkie puppies as we shared stories of our love for them. We will definitely be calling them again for any repairs we...

Dan

5/5 Stars

I was a walk in customer. I was greeted very kindly and professionally. All my questions and concerns answered not only with excellent understanding of the products and materials, but also with out the annoying sales pitch that usually seems endless. LOL I had been to 3 other stores shopping for a new hot tub, and felt like I was on a used car lot each time, so annoying, Spa expo is great...knowledgeable sales people, answers as you ask, no waiting for people to "look" things up! Christina was my sales rep and she walked me through every inch of my new tub, explained in detail and has kept in touch with me regarding any of my questions and concerns. Free water analyses when ever we need it, and even sent me a digital thanksgiving card...you want great guest services to go along with you purchase of your new hot tub? The you need to stop in and see Christina Reyna at spa expo!!! you wont be happier anywhere...

Danon

5/5 Stars

The hot tub is awesome!!! Can't believe I waited so long. You spend a little extra but it is worth it. Felipe and Christina were very helpful and no...

Christopher

5/5 Stars

We love our hot tub and look forward to using it for years to come. Felipe even came out to the house on delivery to make sure everything went off without a hitch and ended up helping with correcting our electricians mistakes! Stayed until it was up and running. Excellent customer service. Would highly recommend to...

Merry

5/5 Stars

I am the proud owner of my second Hot Spring spa in 14 years..both from Spa Expo in Austin. I am the sole user, and absolutely love the Jetsetter with Motomassage. It is perfect answer for my arthritic feet and back...the spa has replaced my bi weekly massage. I love my daily routine, what great way to start every morning. My feet and back are very happy Felipe and staff were so professional with helping us select the perfect spa for my medical needs. They also provided information as needed for our electrician when wiring our new home and to our deck designer/builder...all very prompt and professional. Additionally, we are very pleased with their spa products. I have sensitive skin, and no problems in 14 years. Thank you again for all your help along the way throughout our building...

Alejandro Santa

5/5 Stars

Great overall experience!! Shopped around for spas/hot tubs for our new back yard and did a lot of research. Once we saw the quality of the product and tested it out we were convinced HotSpring was the way to go. We ended up buying the Vanguard and love it! Easy to use, maintain and enjoy. We also appreciated the great level of service we received from the staff, specifically Felipe. Informative, knowledgeable, friendly and very professional. Feel very comfortable that this level of service will continue post-sale, which is a huge factor in buying a spa/hot tub. Would highly recommend HotSpring and SpaExpo to anyone considering or looking for a spa/hot...

C

5/5 Stars

I really liked the different selections and found the perfect hot tub. The overall customer service was great! Felipe was extremely informative and followed up with our purchase after delivery and install. Delivery and install was professional and done right. I would definitely recommend my family and friends to come check-out their showroom on...

walt

5/5 Stars

Very knowledgeable and...

Gerald

5/5 Stars

We just recently purchased our 2nd Hot Springs hot tub and got a Vanguard with the salt water system and are enjoying it very much. Easy set up and maintenance. Felipe and Christina were great working...

Kevin

5/5 Stars

I had a great experience with my purchase at Spa Expo. They are quite knowledgeable about the products they sell and were very easy to work with. Also the service department is very responsive and makes it quite easy if you happen to need anything, which is rare with a Hot Springs Spa. I would highly recommend Spa Expo for your next spa purchase. Not only does Spa Expo have great people to work with but they also sell the best spas in the...

Jen

5/5 Stars

We had a fabulous experience with Felipe at Spa Expo. He is so knowledgeable and stuck with us from start to finish. I highly recommend this place to purchase a...

Hymikins

5/5 Stars

This place is really great. It's been nothing but a positive experience dealing with both Felipe and Christina (REALLY sorry I keep mistaking your name!). They've answered all of my same questions multiple times and haven't gotten tired of me yet. They're super friendly. The installation people were very professional and handled my tub with care and made sure any of my questions or concerns were addressed. No problems with the tub at startup. I'm happy to know they fill and test their tubs before sending them out. The tub was very reasonably priced. Though I'm sure you could find some shady online company to sell you one of these tubs for a little bit cheaper, I guarantee they won't have the same level of customer service as Felipe, Christina, and the installation staff. A lot of the maintenance information I find online is incorrect, and you wouldn't have a Felipe or Christina to correct you if you buy a hot tub from "Bob's Discount Tires and Hot Tubs" online. == Tub review (Grandee) == 5 stars, easy (despite the control pad) Pros: - GET THE LIFT. Don't let your significant other talk you out of it. That cover is super heavy (it only gets heavier from condensation) and moving it around all over the place is not only impractical, but it keeps it from getting dirty. Really glad Felipe helped steer my lady back into getting it. I wasn't getting through to her. - It doesn't fix all my back problems... but my god it fixes a lot of them. - This thing maintains temperature like a CHAMP. The insulation must be top notch. - Very spacious and comfortable no matter where you sit. - Moto-massage jets are a lot stronger than I expected and really do a good job. It can be as gentle as you want, or if you crank it up, it can be push-you-out-of-the-seat strong. - Tons of control over the jets once you figure out what each valve does. - If you plug 2 of the waterfall jets you can spray somebody across the tub for being belligerent. - The foot jets are amazing. Possibly one of my favorite features. Didn't realize how much I need these. I kinda wish there were a couple more. - The lights are fun to toy with. Lots of cool configuration possibilities. - 2 separate pumps to control for each side of the tub, if you want to be a little more energy conscious. - Maintenance for the tub is minimal. Once I finally get the water chemistry sorted out (my water had crazy high pH, alkalinity, and hardness), that will be minimal too. - Control pad is waterproof, wireless, and rechargeable. Cons: - Control pad GUI is dated, buggy, and slow at times despite its simplicity. Have seen it crash and reboot a couple times after only a month of ownership (reboot only takes a couple minutes). Fortunately you don't have to deal with the pad once you get the spa going, and the charging station has a button to turn on lights and jets without the pad. - Control pad doesn't have a clock built into it. I can't for the life of me figure out why they wouldn't put a **** clock on this stupid thing. - Control pad occasionally needs some fiddling to make sure it docks completely and actually charges. I pulled it off the other day and it had zero battery somehow despite feeling piping hot from being on the charging station. Have to press it down a bit and watch for the charging battery symbol to make sure it actually...

Dennis

5/5 Stars

From my first encounter with Felipe Castaneda at the Austin location on 4-11-16 I have had nothing but the best customer service from every person associated with this organization. Their crew came to my home and took the 23 year old hot tub out. One week later they delivered a Hot Spring Vanguard hot tub. Selecting this particular model was made easier with Felipe's assistance. Having been a hot tub owner for a long time we knew what we wanted and after explaining those things to Felipe he guided us to the models that best matched what we were looking for. With other places I had visited it was like the worst example of a car buying experience. Felipe was focused on what we wanted within our price range. There was no attempt to up-sell or show us features we did not want. Once the schedules for the take down and delivery were made it all went according to plan. The crews called ahead of time for both parts confirming they were on their way at the scheduled time. Professional, knowledgeable, courteous, helpful are words that define the salesperson, scheduling supervisor, take down and delivery crew as well as the the electrician that was I was referred to by Spa Expo. The only way things could have gone better is if I had just gone to Spa Expo first and started with...

Glenn

5/5 Stars

This is the 3rd Spa I have bought thru Felipe and would highly recommend him, Spa Expo, and Hot Springs. You will be extremely...

Shelley

5/5 Stars

We LOVE our new hot tub. Best thing we ever did!! Felipe was so helpful and informative. No regrets at all!!! What a perfect way to...

Elaine

5/5 Stars

We love our spa! Wonderful product. Fast & friendly...

Jeff

5/5 Stars

Spa Expo in Austin made our very first hot tub buying experience a great one! We visited several local dealers and kept coming back to Spa Expo because we loved the customer service aspect and the Hot Springs tubs seemed like a great choice. Felipe and Christina answered all of our questions up front and nothing in the installation process or first week weeks of hot tub ownership was a surprise because of how well they prepared us. They are always available by phone call or email to answer any questions that arise! Thanks again to the folks at Spa Expo in Austin and Hot Springs for helping us find a hot tub that is perfect for our...

Mark

5/5 Stars

Felipe was great! WE purchased the Hot Springs Rhythm model and it performs much better than my old Morgan hot tub. Felipe show me how to adjust the chemicals and keep the water just right.. Overall an excellent...

Craig

5/5 Stars

Purchased my 2nd Hot Spring hot tube from Spa Expo. If you are interested in purchasing a Hot Tube, I highly recommend Hot Spring. The quality is excellent. Also, the staff at Spa Expo was helpful in supporting the complete sales process from my initial visits exploring the different options to the final installation. You should check these guys...

Sherrie

5/5 Stars

We had a Dimension One hot tub for 20 years so it was time for a replacement. After lots of research and several hot tub store visits, we chose Spa Expo for our new Hot Springs Grandee. We love it so much! We decided we needed a big tub for our grown kids and grandkids - so glad we sprung for the big boy because we fill it up on weekends. Felipe was a tremendous help, much better service than we received from the other stores we visited. He is very knowledgeable about his product and can help you choose the model you need. We were one of the first in the Austin area to get the Cool Zone, and there were a few hiccups in the install. However, the Cool Zone expert in Dallas (Spa Expo's sister store) answered their phone even after 6 pm to advise our electrician, then Russell came out the following day to make everything perfect. Highly recommend Spa Expo and Felipe, they are...

Antoine

5/5 Stars

Spa Expo was fantastic. They have a really nice showroom. I like a store that has the equipment you want to buy on the floor so you can put your hands on it. The employees are fantastic and have all the information about the products they sell. It was a really good...

Thomas

5/5 Stars

Last year after looking at a number of spas in different locations I went to Spa Expo and spoke with Felipe Castaneda about the Hot Spring line he carries.It was quite an education on spas and warranties. I decided to purchase a NXT for a number of reasons and have really enjoyed the model. The Spa Expo installation team is top notch and made quick work of my install. I recently had a very minor problem and the warranty repairman was over right away and resolved the issue. There is very little maintenance and I've been to the store a few times for water sample analysis and a visit. Look around all you want and then go see Felipe and see what a truly awesome spa looks like. Be totally confident that you'll be well taken care of before and more importantly after the...

Chris

5/5 Stars

We bought our Hotsprings Aria tub the week before a big New Years Eve party and Felipe and team were able to get it delivered and running for the party. We were not sure this would even be possible but they had the spa in stock and got it delivered and the electrician they referred us to did an fantastic and professional job with the install. SpaExpos local technician even stopped by to check things out to make sure it was running right and that we were happy.We could not be happier with the spa and with the Team at...

Jimmy

5/5 Stars

We purchased an Endless Pool e700 from Spa Expo in October of 2016, and Felipe was a real pleasure to deal with. He gladly invited us to test the floor models out and even went so far as to arrange a test at another showroom. His delivery team was prompt and timely, and we installed our unit around Christmas. It offers a wonderful experience of swimming, exercising, and relaxation. The bluetooth music system is well worth it. I call our swim spa the fountain of youth! The maintenance thus far has been minimal, and our electric bill hasn't budged much either. I continue to shop at Spa Expo for supplies and always have a pleasant experience with Felipe and staff. I do recommend them...

Rodney

5/5 Stars

Very educational. All went well with the delivery and set up. Water quality unmatched. Love not having the heavy chemical smell that I had with old...

Roland

5/5 Stars

Felipe and team provide amazing service. Felipe is knowledgeable, friendly, and thoughtful. Bonus that you can have the spa serviced from their in house tech Russell, which should improve the chances of a long and happy hot tubbing experience. I'll update this post if anything...

Cory

5/5 Stars

Amazing service all around. You could tell from the minute we walked into the store that this wasn't going to be they normal "used car sales" experience we've had at other Spa stores. The thoroughness in regards to right fitting a spa to meet our needs to installation/delivery and now beyond with water treatment and usage tips has been First Class. Do yourself a favor and go here first so you can expedite the process and get more time enjoying your new Spa like we...

Shane

5/5 Stars

Really enjoyed my buying experience at the Burnet Rd location. Felipe and his staff did a great job of follow up during the purchasing process and were always available during the process to answer questions or address concerns. They were a great help scheduling the deliver and called soon after to make sure everything went well. We look forward to using the HotSpring for years to...

Bill

5/5 Stars

This is the 3rd tub I have purchased from them in last 15 years. This place is still awesome from purchase to...

Dana

0/5 Stars

JP

5/5 Stars

Felipe and the Spa Expo team have been very professional and knowledge throughout the whole transaction. Very few people in the industry really know precise details about their product. Spa Expo is one of the most knowledgable and helpful dealers I have every worked with. I have had my new spa for 3 weeks and have been using it every day and really enjoying the experience and quality. would highly...

Patrick

5/5 Stars

Felipe was very straight forward and honest throughout our buying process. He was very knowledgeable not only about his products but products across the industry. It was a no pressure buying experience. The delivery went smoothly and we had our hot tub installed on schedule. I recommend José for the electrical work because he did a great job and worked well with our delivery schedule. Great first time hot tub buying...

Carolyn

5/5 Stars

Our experience with Spa Expo was very good. Everyone is always very helpful . We would buy from Spa Expo in the...

Dennis

5/5 Stars

We just moved to Pflugerville back in March, went here for our new spa! Then decided it wasn't big enough, these guys understood, took excellent care of us! Couldn't be...

Chad

5/5 Stars

I was nervous. Spas cost a lot of money, but my wife really needed the hydrotherapy to help with her pain management. Filipe and the staff at Spa!Expo put my mind at ease and helped me find the right spa that fit my budget without high pressure tactics or constant attempts to sell us more than we needed or could afford. He recommended an electrician who was fast, efficient, and incredibly tidy You can't tell where the electricity comes on to my porch unless you really go looking. Best of all, the look of pain relief on my wife's face as she got into our new spa was worth it. The entire experience was as easy and painless as possible for a major purchase, and I'm extremely grateful for the staff for assisting us with the paperwork necessary to obtain tax-exemption status for this medical necessity. Spa!Expo really came through for us in every...

Christine

5/5 Stars

After looking into hot tubs, went to Spa Expo where we were treated very nicely and well informed. Felipe Castaneda did an out standing job with us in deciding on a spa. He and everyone with Spa Expo came through with delivery and setup. Cannot be more happy with our new...

Laura

5/5 Stars

This is our second Hot Spring Spa we have purchased and we love it as much as the first one. Additionally SpaExpo made the purchase, delivery, and chemical delivery as easy as possible. If I had a friend looking for a new hot tub I would recommend a Hot Spring Spa from Spa...

Mathew

5/5 Stars

This is our 2nd Hot Spring Spa. We sold our previous home and had to replaced our Hot tub. With our first hot tub we didn't know any better and purchased it at a spa show thinking that we got a great deal to find out at a later time that it was not the case. We had a couple of issues but I am pretty handy so it was okay. Our second time around we knew better and we only want to deal with a local person who was in the business for a long time and a good brand. This time we also asked questions to friends that owned a hot tub and to our surprise we learned that Hot spring was a very popular brand among our friends and they were all very happy. I went to the local Hot Spring Spa and I was very happy with my experience at Spa Expo. No pressure, got everything delivered as promised and their people are very helpful and always available. We highly recommend them. Ohhh we purchased the jetsetter, yes we did down-sized and it and the best part is that I don't have to waste my time trying to figure out how to fix it, if I have a problem....Spa Expo comes right to my house to take care of it. Now that is a great...

B & B

5/5 Stars

My husband and I recently moved to Austin and it was time to get a hot tub. What an experience! We first started our research on line as we really did not know much about hot tubs, we just knew that we wanted and needed one. After spending some time on line reading reviews from various stores I was very uncomfortable with stores that had only 5 star reviews and if you really want to know they were all pretty generic and that right away raised a red flag for us. As a business owner myself, I always do my best to satisfy our customers but things breaks, delays happens. With that in mind we decided not to waste our time with them. After visiting multiple stores and listen to various salespeople we returned to the Hot Spring store and we are so glad we did. We were always greeted in a very professional way and the store is by far the Mercedes Benz of the hot tubs. During our first visit we worked with Myles, a very polite young man who did not mind at all to answer all of our questions and we were most impressed by the way he showed every hot tub they had. He understood that we did not know anything about hot tubs and he did it all with a smile on his face. It was a 3 hours visit. We returned for a second visit and this time we had the opportunity to work with Midia as it was Myles day off and we did not know that. Midia was equally helpful and really helped us choosing the best hot tub for us. She eliminated all of the confusion and cross information we had accumulated from all the research we've made. We now have our Hot Spring Grandee for 6 months and we use it at least 4 times per week. We did spend a lot more them the $4000 we had initially budget for the hot tub but, now after owning it for 6 months I am so happy we bought a Hot Spring and the Spa Expo team was top notch from every aspect. Save your time and go to Spa Expo. I first did not understand why they only sold one brand but now I do. If you have the best why even bother with anything else. Once again thank you Midia, Myles and the awesome delivery team for making this the best experience buying an expensive item and I did learn a few things about customer service that I am implementing on my own business. I give you all ********** 10...

Karl

5/5 Stars

Just purchased Jetsetter Hot Tub. Midia was extremely helpful in assisting us with the information needed to make a decision on which hot tub best fit out needs and price point. After the decisions were made Myles worked with me to decide on the cover as well as helping me to take various measurement to ensure it would fit on our patio where I wished. We are looking forward to the arrival of this new tub. It is our third and has the most features for therapy that we have seen in the...

James

5/5 Stars

I purchased my Envoy NXT hot tub about 6 months ago from Spaexpo, apparently shortly after they moved to the I-35 location. The new store is very large and full of tubs to compare. I had seen several tubs I liked at other stores but one in particular kept comparing everything he discussed about his brand to the Hotspring brand. He also advised me to go look at Spaexpo and gave me the old location (I'm sure he knew they were no longer there). Regardless, I went to another store on Burnet rd before I went to Spaexpo and liked one of their large tubs and probably would have bought it but convinced myself to go ahead and go to Spaexpo. I can say that I am really glad I did because no hot tub I've seen looks like the NXT. I've seen quite a few tubs in my shopping process and don't remember seeing anything even close. I'm sure those other brands are good too but I just like the Hotspring. Now that I've had my tub a while here's what I can tell you: 1) no service calls 2) received first shipment of Silk chemicals, arrived 4 months after tub delivery as they said it would (saved trip to store) 3) called store to find out when I need to drain tub and was told when water is no longer perfectly clear or in a year or so (water is perfect!) 4) have received emails from Spaexpo promoting service department specials like cleaning filters and stuff 5) have told co-workers and friends I bought a Hotspring tub from Spaexpo and found out a lot of them got theirs there as well. (probably should have asked them before I started shopping) 6) found out a lot of what I heard when I was shopping other stores (one in particular) was to keep me from buying competitors tubs, a lot of their info was bogus 7) believe I made a great choice, happy so...

ls1961

5/5 Stars

I bought a Hot Spring Spa at Spa Expo on Burnet Rd and have had it for about 6 months. I looked at several other brands at other dealerships near Spa Expo and did not see anything even close to the quality of the Hot Spring brand. Be sure to get the Silk Balance operating system so you won't need to test the water and add chemicals all the time. We love...

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